Yeastar Introduces Live Chat and Facebook Messenger Integration in P-Series Phone System
XIAMEN, China, Aug. 28, 2024 — Yeastar, the leading provider of Unified Communications (UC) solutions, has announced the addition of Live Chat and Facebook Messenger in the latest updates to its P-Series Phone System. These new channels enhance the capabilities of Yeastar’s contact center solution, which already includes WhatsApp and SMS.
Live Chat provides customers with a direct line to agents through a real-time chat interface. Businesses can easily implement a chat widget on their website, with customizable styling options to match their branding. Customer inquiries are directed to a central inbox on Yeastar’s Linkus UC Clients, where agents can efficiently handle interactions from multiple platforms. Additionally, chats can be escalated to phone calls, offering personalized consultations that help convert website visitors into potential leads.
Furthermore, the integration of Facebook Messenger adds to the customer service toolkit, enabling businesses to connect with their audience on one of the world’s most popular social media platforms with over 1.3 billion active users globally.
“Integrating live chat and Facebook Messenger into our contact center solution aligns with our vision and is a major milestone in Yeastar’s CCaaS roadmap,” said Arya Zhou, Head of Global Sales at Yeastar. “As contact centers take on a broader role, businesses must adapt and equip themselves with essential tools for delivering omnichannel customer service. Going forward, we will continue to provide more communication options to help them excel and differentiate themselves in the market.”
Yeastar is committed to making digital communication easy and accessible for businesses of all sizes. With a strong ecosystem, a global network of channel partners, and over 450,000 customers worldwide, Yeastar offers simple and user-friendly UC solutions to help businesses thrive in the modern digital world.
For more information about Yeastar or to become a Yeastar partner, please visit their official website.
In conclusion, Yeastar’s addition of Live Chat and Facebook Messenger integration in the P-Series Phone System demonstrates their commitment to providing advanced communication tools for businesses to deliver exceptional customer service. With these new features, businesses can enhance their contact center capabilities and engage with customers more effectively across multiple channels.