Yeastar Launches Live Chat and Facebook Messenger Integration in P-Series Update
XIAMEN, Chine, 28 août 2024 — Yeastar, the leading global provider of unified communications solutions, has announced the introduction of Live Chat and Facebook Messenger in the latest updates to its P-Series phone system. These new channels enhance Yeastar’s contact center solution, which already includes WhatsApp and SMS.
Live Chat provides customers with a direct line to sales representatives through a real-time chat interface. With Yeastar, businesses can easily implement a chat widget on their website, with customizable styling options to align with their brand. Customer inquiries will be directed to a central inbox on Linkus UC Clients, where agents can efficiently manage interactions from different platforms. Additionally, chats can be converted into phone calls, offering free consultations that help convert website visitors into potential leads.
Furthermore, the integration of Facebook Messenger also enriches the customer service toolkit, allowing businesses to connect with their audience where they already are – on one of the world’s most popular social media platforms with over 1.3 billion active users globally.
“Arya Zhou, Global Sales Head at Yeastar,” said, “The integration of Live Chat and Facebook Messenger into our contact center solution aligns with our vision and represents a significant step in Yeastar’s CCaaS roadmap. As contact centers take on a more significant role, businesses need to adapt and equip themselves with essential tools to provide omnichannel customer support. In the future, we will continue to provide more communication options to empower businesses to excel and differentiate themselves in the market.”
Yeastar simplifies access to digital value, from ownership and adoption to daily use and management, transforming how businesses connect and communicate. With a strong ecosystem, a global network of distribution partners, and over 450,000 customers worldwide, Yeastar has established itself as a leading UC solutions provider.
Committed to delivering the right technology to value-driven businesses, Yeastar offers user-friendly products and services for unified and controlled communications to help them succeed in the modern digital world.
For more information on Yeastar or to become a Yeastar partner, please visit their website at https://www.yeastar.com/.
Contact:
Aviva Li
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