Yeastar Launches Live Chat and Facebook Messenger Integration for P-Series Phone System
XIAMEN, China, August 28, 2024 – Yeastar, a leading global provider of Unified Communications (UC) solutions, announced the launch of Live Chat and Facebook Messenger in the latest updates to their P-Series phone system. These new channels enhance the capabilities of Yeastar’s contact center solution, which already includes WhatsApp and SMS.
Live Chat provides customers with a direct line to providers through a real-time chat interface. With Yeastar, businesses can easily implement a chat widget on their website, with customizable styling options to align with their brand. Customer queries are directed to a central inbox in Linkus UC Clients, where agents can efficiently manage interactions from multiple platforms. Additionally, chats can be escalated to phone calls, providing free consultations to help convert website visitors into potential customers.
Furthermore, the integration of Facebook Messenger enriches the customer service toolkit, allowing businesses to connect with their audience where they already are: on one of the world’s most popular social media platforms, with over 1.3 billion active users worldwide.
“The integration of Live Chat and Facebook Messenger in our contact center solution aligns with our vision and is a significant milestone in Yeastar’s CCaaS roadmap,” said Arya Zhou, Global Sales Director at Yeastar. “As contact centers take on a broader role, businesses must adapt and equip themselves with essential tools to provide omnichannel customer service. In the future, we will continue to provide more communication options to help them excel and differentiate in the market.”
Yeastar makes virtual value easily accessible from ownership and adoption to daily use and management by transforming the way businesses connect and communicate. Committed to delivering the right technology to value-oriented businesses, Yeastar offers simple UC&C products and services that enable them to succeed in the modern virtual world.
For more information about Yeastar or to become a Yeastar partner, visit their website.
Contact:
Aviva Li
+86-592-5503309
[email protected]