egreenews

Loic Le Fouest is a leading expert in Customer Experience (CX) with a strong track record of driving customer-centric transformation across the private, public, and not-for-profit sectors. As the head of the CX practice at […]

Martin Tomitsch and Steve Baty have written a brilliant book called Designing Tomorrow: strategic design tactics to change your practice, organization and planetary impact, published earlier this year. Martin Tomitsch is a Professor and Head of […]