• Google Cloud underpins Lumen^® Virtual Dual era, offering proactive insights around the Lumen community
• Google Cloud’s Vertex AI platform allows fresh AI-powered programs to lend a hand Lumen technicians and buyer assistance groups
• Lumen Personal Connectivity Cloth℠ will extend Google’s community to assistance call for expansion for Google Cloud’s merchandise and AI inventions

DENVER, Nov. 5, 2024 /PRNewswire/ — Lumen Applied sciences (NYSE: LUMN) introduced a partnership with Google Cloud this is accelerating Lumen’s virtual transformation and using innovation for billions of Google consumers.

Lumen Chooses Google to Form ‘Virtual Dual’, Power AI Innovation

Lumen is partnering with Google Cloud to energy AIOps and proactive knowledge insights throughout its community, as Lumen continues to force operational efficiencies. The use of Google Cloud’s infrastructure, databases, and BigQuery knowledge and analytics platform, the corporate has constructed Lumen^® Virtual Dual powered via AI offering real-time insights around the Lumen community. Those insights backup Lumen proactively discover and briefly get to the bottom of community problems ahead of they achieve its consumers.

As well as, Google Cloud’s Vertex AI platform and Gemini fashions will permit fresh and leading edge programs to backup Lumen steer clear of pointless technician dispatches; enhance ground, agent and buyer assistance; and give a boost to website online seek capability. Those efforts backup Lumen building up operational potency, let go prices, and enhance the client revel in.

“We’re transforming our operations top to bottom to deliver outstanding customer service and operate a more efficient business,” mentioned Dave Ward, Lumen Prominent Generation and Product Officer. “Google Cloud’s expertise and AI technologies are key enablers for our company, allowing us to use our Lumen Digital Twin network technology to test new capabilities and improvements before we deploy them.”

“We are at a pivotal moment as gen AI drives true business transformations across industries,” mentioned Bikash Koley, VP, International Networking & Infrastructure, Google Cloud. “Lumen is a trusted network for AI, and we are excited to partner with them to provide real-time insights and operational improvements and drive meaningful business outcomes for organizations worldwide.”

Lumen’s Personal Connectivity Cloth℠ Expands Google Community Functions

As a part of this announcement, Google Cloud has selected Lumen to extend its community functions the use of the in depth, numerous Lumen community to assistance call for expansion for Google Cloud services and products and AI inventions. Lumen Private Connectivity Fabric℠ will lend devoted get admission to to present fiber within the Lumen community, and Lumen will set up fresh fiber on present and fresh routes.

About Lumen Applied sciences  

Lumen is unleashing the sector’s virtual possible. We ignite trade expansion via connecting nation, knowledge, and programs – briefly, securely, and without difficulty. Because the relied on community for AI, Lumen makes use of the size of our community to backup firms notice AI’s complete possible. From metro connectivity to long-haul knowledge shipping to our edge cloud, safety, controlled provider, and virtual platform functions, we meet our consumers’ wishes these days and as they create for the next day to come. For information and insights talk over with information.lumen.com, LinkedIn: /lumentechnologies, X: @lumentechco, Fb: /lumentechnologies, Instagram: @lumentechnologies, and YouTube: /lumentechnologies. 

Ahead Taking a look Statements

Apart from for the ancient and factual data contained herein, the issues poised forth on this press drop, together with statements indistinguishable to some great benefits of the events’ collaboration, the events’ trade outlook and possible past operations or transactions, and that can be known via phrases comparable to “will,” “believes,” “expects,” “plans” and matching expressions, are forward-looking statements inside the which means of the “safe harbor” provisions of the Personal Securities Litigation Reform Office of 1995. Those forward-looking statements are topic to quite a few dangers, uncertainties and guesses, together with the dangers that the events’ expected advantages from their word and persevered collaboration would possibly snatch longer to be learned or be much less really extensive than recently expected, that some great benefits of AI, ML and alternative rising applied sciences would possibly snatch longer to be learned or be much less really extensive than recently expected, or that positive of the events’ plans for past adjustments could also be tougher or age eating to enforce than recently anticipated. Many of those dangers, uncertainties and guesses are past the events’ keep watch over. Untouched occasions and effects would possibly vary materially from the ones expected, estimated or projected if a number of of those dangers or uncertainties materialize, or if underlying guesses turn out mistaken. You must no longer playground undue reliance on those forward-looking statements, which discuss most effective as of the year made. Until legally required, neither birthday celebration undertakes any legal responsibility and expressly disclaims this type of legal responsibility to replace publicly any forward-looking statements, whether or not because of fresh data, past occasions or in a different way.

SOURCE Lumen Applied sciences

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