CHARLOTTE, N.C., Feb. 20, 2025 /PRNewswire/ — Conterra Networks, a countrywide chief in offering fiber-optic network-based infrastructure and services and products, is worked up to announce the enhancement of our unified communications product portfolio to incorporate a untouched Touch Heart product, designed to fulfill the evolving wishes of companies in search of to toughen buyer interactions. To be had in two adapted programs—Gold and Platinum—those answers trade in a powerful suite of options that empower organizations in order speedy, personalised, and constant provider throughout a couple of channels.
The Gold Package deal comprises crucial gear equivalent to an Complex IVR Studio, name recording, CRM integrations, and real-time reporting and analytics. In the meantime, the Platinum Package deal builds on those options with complex functions like custom designed reviews, dynamic notifications, and most popular agent routing, making sure that companies can lend personalised and environment friendly buyer aid.
“Our new Contact Center solutions fill a critical need in today’s fast-paced business environment,” mentioned Serve Sullivan, VP of Product and Advertising at Conterra. “In an age where customer experience is paramount, our robust and feature-rich product enables organizations to engage with their customers effectively, ensuring satisfaction and loyalty.”
Each programs are designed with the client in thoughts, providing omni-channel aid that comes with accentuation, SMS, e mail, social media, and internet chat. This pliability permits companies to tied with their consumers on their most popular platforms, improving the full enjoy.
To facilitate a easy transition, Conterra supplies skilled white glove onboarding and venture control, making sure that implementation is as seamless as conceivable. Our devoted group is dedicated to supporting purchasers each and every step of the best way, tailoring answers to fulfill their distinctive wishes.
With tough reporting and analytics functions, companies can acquire worthy insights into their touch middle efficiency, monitor key metrics, and put together data-driven choices to regularly toughen provider supply.
For more info about Conterra’s Touch Heart answers, please talk over with our web site or touch us without delay to agenda a demo or request a personalised session.
About Conterra Networks
Conterra Networks is a countrywide chief within the design, deployment, and operation of fiber-optic network-based services and products, offering complex high-capacity communications networks to schooling, healthcare, govt, service, and undertaking consumers throughout the US. With over 14,000 direction miles of fiber and greater than 8,000 on-net places, Conterra do business in a powerful, versatile, and reserve fiber community spine optimized for low-latency and high-bandwidth packages. Conterra is owned via associates of APG and Fiera Infrastructure. For more info, please talk over with www.conterra.com.
SOURCE Conterra Extremely Broadband Holdings, Inc.
