Konecta and Google Cloud Forge Strategic Alliance to Power AI-Enabled Innovation in Buyer Revel in

Partnership contains the enhancement of Konecta’s Virtual Unit with Google Cloud’s Buyer Engagement Suite and Generative AI answers

500 Konecta engineers qualified on Google Cloud generation

Konecta shifting to Google Workspace for stepped forward collaboration and productiveness for its 100,000-person staff

MADRID, Nov. 4, 2024 /PRNewswire/ — Konecta, a world chief in buyer enjoy (CX) and virtual products and services, and Google Cloud lately introduced a three-year strategic partnership. This alliance strengthens Konecta’s management in handing over cutting edge buyer enjoy answers powered through AI, automation, and cloud applied sciences.

This collaboration will see Konecta transition its 100,000-person staff to Google Workspace, improving collaboration and productiveness throughout its world groups. As a licensed Google Cloud spouse, Konecta will deploy Google Cloud’s Buyer Engagement Suite to its personal purchasers to reinforce their customer support operations. As well as, via this partnership, as much as 500 Konecta engineers will probably be qualified in Google Cloud applied sciences, serving to power the advance and implementation of next-generation AI answers for purchasers.

By means of integrating Google Cloud’s AI functions into its choices, Konecta will reinforce its CX products and services, serving to companies automate buyer interactions, manufacture and deploy AI brokers the use of Vertex AI, and ship extra personalised studies.

Key advantages of the three-year partnership come with:

AI-driven Virtual Unit and enhanced CX answers
The partnership speeds up the expansion of Konecta’s AI-powered Virtual BU, which is devoted to handing over state of the art CX and Touch Middle as a Carrier answers (CCaS). Konecta and Google Cloud will collaborate on go-to-market (GTM) tasks to introduce AI-driven products and services that strengthen buyer delight, automate regimen duties, and reinforce operational potency.
Complex CX choices with AI and CCaS integration
Konecta will combine AI and CCaS applied sciences into its CX choices, enabling companies to leverage computerized customer support answers, AI brokers, and personalised communique platforms. Those complex answers will turn into how companies top buyer interactions, bettering results and delight.
Qualified experience in Google Cloud applied sciences
With as much as 500 engineers qualified in Google Cloud applied sciences, Konecta will deliver a untouched stage of technical experience to its purchasers, making sure seamless implementation of AI and CCaS answers. This certification additional solidifies Konecta’s place as a relied on supplier of AI and cloud-based customer support answers.
Place of work modernization and world scalability:
Over the subsequent 3 years, Konecta will migrate its inside communications circumstance from 30,000 lately to greater than 100,000 staff going forward the use of Google Workspace, improving collaboration, safety, and productiveness throughout world groups. This change will permit Konecta’s staff to higher handover purchasers through handing over sooner, extra agile responses to buyer wishes.

Nourdine Bihmane, CEO of Konecta, mentioned:

“This partnership with Google Cloud allows us to significantly enhance our customer experience solutions with GenAI and automation. As a Google Cloud-certified provider, we are empowering our teams with the tools and knowledge to deliver more personalized, efficient, and intelligent customer service operations. This is a critical step in our mission to lead the industry in AI-powered experience.”

Tara Brady, President, Google Cloud EMEA, mentioned:

“Consumers today demand faster, more informed, and more tailored interactions with the brands they trust. Our strategic alliance with Konecta will empower its clients to provide superior customer service experiences and expedite their digital transformation. Together, we’re helping businesses harness the power of AI to achieve meaningful business results.”

About Konecta
Konecta is a important cutting edge world provider supplier in buyer control trade procedure outsourcing, with 130,000 passionate staff running in 30 languages throughout 4 continents and 26 nations. That specialize in the original wishes and alternatives of every business, Konecta trade in a complete area of end-to-end buyer control answers – together with acquisition, retention, customer support, technical aid, and assortment – all in response to a sustainable trade type. Those products and services are constructed on a portfolio of world-class experience protecting buyer enjoy and procedure control, virtual answers and state of the art applied sciences. Headquartered in Madrid, Konecta delivers world revenues of roughly €2 billion with greater than 500 purchasers, protecting one of the most largest names in telecoms, power, banking, mobility, retail, and e-commerce.

About Google Cloud
Google Cloud is the untouched solution to the cloud, offering AI, infrastructure, developer, information, safety, and collaboration gear constructed for lately and the following day. Google Cloud trade in a formidable, totally built-in and optimized AI stack with its personal planet-scale infrastructure, custom-built chips, generative AI fashions and building platform, in addition to AI-powered packages, to aid organizations turn into. Consumers in additional than 200 nations and territories flip to Google Cloud as their relied on generation spouse.

SOURCE Google Cloud