Yeastar Launches Live Chat and Facebook Messenger Integration in P-Series Phone System
XIAMEN, Cina, 28 agosto 2024 — Yeastar, a global leader in Unified Communications (UC) solutions, announced the launch of Live Chat and Facebook Messenger in the latest updates to its P-Series phone system. These new channels enhance Yeastar’s contact center solution, which already includes WhatsApp and SMS.
The Live Chat feature provides customers with a direct line to suppliers through a real-time chat interface. With Yeastar, businesses can easily implement a chat widget on their website, with customizable styling options to align with their branding. Customer inquiries will be directed to a central mailbox in the Linkus UC Client, where agents can efficiently manage interactions from various platforms. Additionally, chats can be converted into phone calls, providing free consultations to help convert website visitors into potential customers.
Furthermore, the integration of Facebook Messenger enriches the customer service toolkit, allowing businesses to connect with their audience where they already are: on one of the world’s most popular social media platforms, with over 1.3 billion active users globally.
“The integration of Live Chat and Facebook Messenger into our contact center solution is in line with our vision and represents an important milestone in Yeastar’s CCaaS roadmap,” said Arya Zhou, Head of Global Sales at Yeastar. “As contact centers take on a broader role, businesses must adapt and equip themselves with essential tools to provide omnichannel customer service. In the future, we will continue to provide additional communication options to help them excel and differentiate in the market.”
Yeastar makes digital value easily accessible, from ownership to adoption, from daily use to management, transforming the way businesses connect and communicate. Committed to providing the right technology to value-oriented businesses, Yeastar offers simple-first products and services for UC&C to enable them to succeed in the modern digital world. For more information on Yeastar or to become a Yeastar partner, visit their website.
Contact:
Aviva Li
+86-592-5503309
marketing@yeastar.com