itel, the Caribbean’s greatest homegrown global CX supplier, is making significant strides in expanding its footprint in Jamaica, signaling a fresh strategic course for the company. Despite the challenges faced by many industries, itel has shown remarkable resilience by doubling down on its growth in Jamaica, adding two new clients in the logistics and retail sectors.
In a time when many companies are scaling back their customer service offerings in response to decreased demand, itel is taking a different approach. The company is focusing on expanding into emerging sectors with high growth potential, such as startups and SMBs, while also continuing to serve its existing larger, global clients. This strategic shift has led to the addition of new seats at itel’s Kingston location for a growing logistics and transportation company, as well as an expansion of service offerings for a major U.S. retail giant in Montego Bay.
To meet the demand generated by these new clients, itel has embarked on a hiring blitz across Jamaica, aiming to add to its already strong team of nearly 2,000 employees on the island. This expansion is a clear sign that itel is committed to its growth trajectory, even in the face of unpredictable economic conditions. Additionally, the company is proactively integrating AI technology into its operations, with a suite of generative AI solutions developed in-house to enhance the customer experience.
itel’s focus on building strong customer relationships and providing top-notch service has earned the company numerous awards and accolades, including recognition as a Stevie Award© winner for Customer Service Employer of the Year. The company has also been listed in the IAOP’s Global Outsourcers 100 for three consecutive years and has received an award for Best Application of Technology in Customer Service for its industry-leading CXM programs.
This combination of resilience, innovation, and diversification in its client base sets itel on a new, strong strategic path as the Caribbean’s fastest-growing CX delivery partner. With a track record of success and a commitment to excellence, itel is poised to continue its expansion in Jamaica and beyond.
To learn more about itel, visit www.itelinternational.com.
SOURCE itel