Mutare, a leading provider of communication solutions, has recently announced its integration with Talkdesk AppConnect market by launching Voice Traffic Filter. This new initiative allows companies to seamlessly incorporate Mutare’s Voice Traffic Filter with their existing Talkdesk CX Cloud contact center platform, effectively filtering out unwanted calls before they reach the IVR or agents.
Talkdesk AppConnect is a renowned customer experience solutions marketplace that offers a wide array of advanced applications, devices, services, and out-of-the-box integrations. With over 100 available options, AppConnect provides enterprises with the tools they need to quickly expand their contact center capabilities in response to today’s evolving customer needs.
By adding Mutare’s Voice Traffic Filter to the mix, Talkdesk AppConnect customers gain access to the most powerful solution for voice threat defense on the market. This integration will help enhance key performance indicators (KPIs) and metrics by ensuring accurate data collection, improve customer experience by routing legitimate calls to the right agents promptly, and enhance cybersecurity by filtering out suspicious calls.
Mutare’s Voice Traffic Filter and all AppConnect offerings are thoroughly vetted and easily accessible through a user-friendly interface. Customers can also test out various AppConnect applications before making a purchase to ensure they are creating the best contact center stack for their specific requirements.
Chuck French, Mutare’s Chief Growth Officer, highlighted the importance of the voice channel in delivering excellent service and emphasized the partnership’s focus on enhancing customer experiences. Chad Haydar, Talkdesk’s global vice president of channel and alliances, emphasized how the integration of Mutare into Talkdesk AppConnect enables businesses to seamlessly integrate top-notch voice threat defense technology into their contact center solutions.
Mutare has been at the forefront of empowering organizations to rethink communication for over three decades. Through their innovative solutions, Mutare aims to make communication with colleagues, customers, and prospects simple, secure, and efficient. Their leadership team is dedicated to transforming business communications and improving the lives of others, with a commitment to becoming the recognized leader in voice threat defense for enterprises.
In conclusion, Mutare’s collaboration with Talkdesk AppConnect market signifies a significant step towards enhancing communication solutions for businesses. By offering cutting-edge voice threat defense technology, Mutare and Talkdesk are poised to deliver exceptional customer experiences and create a competitive advantage in the market.
For media inquiries, please contact Colin Millstone, Mutare’s Chief Marketing Officer, at (314) 913-4238 or via email at [email protected]
Source: Mutare, Inc.