Veeva Systems has announced the launch of Veeva Vault CRM Service Center, a new addition to its CRM Suite tailored for inside sales, contact center, and hybrid representatives in the life sciences industry. This latest offering aims to enhance customer engagement through a variety of features including case management, video calls, telephony integration, and industry-specific capabilities such as consent management and call reporting.
The Vault CRM Suite, which includes Vault CRM for sales and Campaign Manager for marketing, is designed to streamline sales, marketing, medical, and service operations on the Vault Platform. By unifying customer-facing teams on a single platform, Veeva enables seamless collaboration and a customer-centric approach across departments. This integration allows sales and marketing teams to work together on campaigns and ensures consistent communication preferences and consent management.
With the increasing complexity in the life sciences sector, Veeva Vault CRM Suite provides essential tools for customer-facing teams to navigate challenges and deliver better results. Some key features of the suite include compliant omnichannel engagement, events management, field planning, and AI-powered insights. The Vault Direct Data API and AI Partner Program further enhance the suite’s capabilities by enabling faster data access and the development of specialized AI applications.
Since its release in April 2024, over 15 companies have already adopted Vault CRM, with plans for Veeva CRM migrations for smaller customers in Q4 of the same year. Larger customers are expected to start migration programs in early 2025, with the first global top 20 biopharma set to complete its migration by the end of that year.
Matt Farrell, executive vice president of commercial strategy at Veeva, emphasized the company’s commitment to delivering a unified and connected CRM Suite for true customer centricity. The rapid adoption of Veeva’s solutions reflects their dedication to product excellence and customer success in the industry.
To learn more about Veeva Vault CRM Suite, including Vault CRM Service Center, companies can attend the Veeva Commercial Summit Europe in Madrid from November 19-21. For additional information on Veeva Systems and its products, visit their website at veeva.com/eu.
In conclusion, Veeva’s Vault CRM Suite offers a comprehensive solution for life sciences companies to streamline their customer-facing operations and enhance collaboration across departments. With its innovative features and commitment to customer success, Veeva Systems continues to lead the way in cloud software for the life sciences industry. The Importance of Cybersecurity in Today’s Digital Age
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